Privacy and Terms
Last update: 02/14/2024
We reserve the right to make changes to this Policy at any given time. If at any point in time HealthPair decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.
This Policy applies to HealthPair, and it governs any and all data collection and usage by us in compliance with applicable regulations. Through the use of this site, you are therefore consenting to the data collection procedures expressed in this Policy.
We gather various types of information from our users, as explained in more detail below, and we use this information internally in connection with our Services, including to personalize, provide, and improve our Services, to allow you to set up a user account and profile, to contact you and allow other users to contact you, and to analyze how you use the Services. In certain cases, we may also share some information with third parties, but only as described below.
Information We Collect
Information You Provide:
“Personal Information" means any information which, either alone or in combination with other information we hold about you, identifies you as an individual, including, for example, your contact information such as your name, email address, date of birth, telephone, IP address, mailing address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data.
"Anonymous Data" means data that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons. We collect Personal Data and Anonymous Data and a few other categories of information, from a few different sources, as described below.
We receive the information you provide to us as outlined below:
Account information, such as online password and other log-in details used to access the HealthPair service;
By using our service, you may provide us with the demographic information that is not unique to you such as your gender and ZIP code.
When you post a User Generated content or provide us with service feedback on our platform or on HealthPair community, the information contained in such user-generated content will be stored on our servers and will be available to be seen by other users who make use of the HealthPair service.
We also collect other types of Personal Data that you provide to us voluntarily, such as your operating system and version and other requested information if you contact us via email regarding support for the Services.
Please note that you can choose not to provide us with certain information, but this may limit the features of the site or Services you are able to use.
Automated information collection
We may collect certain information (which does not identify you as an individual) about your use of the Site through the use of tracking technologies or by other passive means and other relevant statistics, including the following:
Cookies: When you make use of the HealthPair services through the site as a Logged-In User, we send one or more cookies (small text files containing a string of characters) to your device that uniquely identifies your device. We use certain cookies such as necessary cookies, preference cookies, session cookies and security cookies. The use of these cookies are to improve the quality of the site by storing user preferences and tracking user trends.
Links: The site or contents made available on the site may include links in a format that enables us to keep track of whether these links have been followed by IP addresses. We use this information to improve the quality of our products and design.
Beacons: Beacons (also known as “pixel tags” or “clear GIFs”) are 1×1 single-pixel graphics that allow us to count the number of users who have visited or accessed the site and to recognize users by accessing our cookies. We may employ beacons to facilitate the site administration and navigation, to track the actions of users of the site, to compile aggregated statistics about site usage and response rates, and to provide an enhanced online experience for visitors to the site.
iii. Location Information: We may require information about your signup and current location, which we get from signals such as your IP address or device settings, to securely and reliably set up and maintain your account and to provide our services to you. Subject to your agreement, we may collect, use, and store additional information about your location - such as your current precise position or places where you reside- to operate or personalize our services including with more relevant profiles.
Direct Messages Communication
Our platform has certain features that enables private audio and visual communication. For example, you can use our in-app messaging feature to have a private conversation with an individual or a group of individuals.
Information automatically collected by third-parties about you
Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy.
What We Use Your Personal Information For
Generally, HealthPair uses the information gathered to provide, improve, and develop our site and the Services we provide to you, to communicate with you, to offer you a better service, and to protect us and our users. When you interact with or make use of the HealthPair service, we use a variety of technologies to process the personal information that we collect about you for various reasons.
facilitate the creation of and secure your HealthPair account;
identify you as a user of our service and carry out certain services on your behalf;
Personalize your experience with our products and services and we may make use of personal information to assist in the operation of our site and service and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from us.
Allow you to participate in certain features of the site and services;
send newsletters, job emails, job openings, surveys, offers, and other promotional materials and for other marketing purposes;
Increase and maintain the safety and security of our site, services and community and prevent misuse;
To understand, diagnose, troubleshoot, and fix issues with the HealthPair Service
Communicate with you and provide customer support;
Operate, evaluate, develop, manage and improve our Service (including operating, administering, analyzing and improving our products and services; developing new products and services; managing and evaluating the effectiveness of our communications; performing accounting, auditing, billing reconciliation and collection activities and other internal functions;
Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities;
To fulfill contractual obligations with third parties, for example, licensing agreements and to take appropriate action with respect to reports of intellectual property infringement and inappropriate content.
Comply with and enforce applicable legal requirements, relevant industry standards and policies, including this Privacy Notice and our Terms of Service.
Personal Information That We Share
We do not sell, rent, trade, or otherwise share personal information collected through the site because we are committed to maintaining your trust, except as described below:
With Other HealthPair Users: We may share certain information about you with other users of the service such as your username, name, profile image and other information which you make available on your profile.
Service Providers: We may provide collected data to our service providers. They may use your data to perform services for us and may have access to, store and process your personal data to provide services on our behalf.
Public Information: Although we may restrict certain information about you to other users of the HealthPair service, we may still share certain public information about you with other users of the service.
Subsidiaries and Affiliates: We may share personal information or any information collected through the site with our subsidiaries and affiliates for the purposes for which you provided the information or as reasonably necessary for our internal administrative and business purposes.
Merger and Acquisition: We may disclose or transfer personal information or any information collected through your usage of our Service to third parties who acquire all or a portion of HealthPair business, whether such acquisition is by way of merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.
Compliance with laws: We may disclose personal information or any information collected through the site and your usage of the HealthPair Service if we are required to do so by law or pursuant to legal process, in response to a request from government officials, law enforcement authorities or a valid subpoena, or as necessary or appropriate in connection with an investigation of illegal activity, including without limitation to prevent, investigate, detect or prosecute any criminal offense or attack.
Consent: We may share personal information in accordance with any consent you provide.
Data Retention and Deletion
We keep your personal data only as long as necessary to provide you with the HealthPair Service and for legitimate and essential business purposes, such as maintaining the performance of the HealthPair Service, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes. We keep some of your personal data for as long as you are a user of the HealthPair Service.
If you request, we will delete or anonymize your personal data so that it no longer identifies you, unless we are legally allowed or required to maintain certain personal data, including situations such as the following:
If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute we will retain the necessary personal data until the issue is resolved;
Where we need to retain the personal data for our legal, tax, audit, and accounting obligations, we will retain the necessary personal data for the period required by applicable law; and/or,
Where necessary for our legitimate business interests such as fraud prevention or to maintain the security of our users.
Keeping Your Data Safe
As a matter of policy, we are committed to protecting your data and as such, HealthPair takes precautions to protect your information. When you submit sensitive information via the site, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way.
Your password protects your user account, so we encourage you to use a strong password that is unique to your HealthPair account, never share your password with anyone, limit access to your App as well.
We at HealthPair greatly respects your privacy. Nevertheless, we do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in HealthPair products and services). In certain circumstances, we may use our website, newsletters, or other public means to post a notice.
Jurisdictional Privacy Policies
California Privacy Rights
California Consumer Privacy Act of 2018; Effective January 1, 2020:
If you are a California resident, you may have some additional privacy rights regarding the disclosure of your personal data by HealthPair, or its affiliates and subsidiaries, or to a third-party and we have prepared additional disclosures and notices consistent with the California Consumer Privacy Act (CCPA). Please see our CCPA policy for more about such rights.
California residents may not be discriminated against for exercising any of the rights described above in our CCPA policy.
Nevada Privacy Notice
You have the right as a Nevada “consumer” to opt out of the “sale” of certain “covered information” as defined in Chapter 603A of the Nevada Revised Statutes. Currently, HealthPair does not sell covered information as defined in Chapter 603A of the Nevada Revised Statutes.
However, that may change in the future; and if you want to notified if we intend to make a change in our privacy practice, please contact us and send us your name and email address. We will use these information to contact you in the future, get verified and allowed to exercise your opt-out rights under the Nevada revised Statuses.
Children under the Age of 13
The HealthPair service is not directed to and does not knowingly collect personally identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information.
Notice to European Union Users
HealthPair’s operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.) By providing personal information to us, you are consenting to its storage and use as described in this Policy. We will take necessary measures to ensure that your Personal Data is well protected with an adequate level of protection.
Unsubscribe or Opt-Out
If you have subscribed to our e-mail newsletters, you will always have the opportunity to unsubscribe from future mailings by logging into your account and modifying your preferences. You will also have the opportunity to "opt-out" of commercial e-mail from the applicable HealthPair service by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly. HealthPair will continue to adhere to this Policy with respect to any personal information previously collected.
Links to Other Websites or Resources
Acceptance of Terms
CALIFORNIA CONSUMER PRIVACY ACT DISCLOSURES AND RIGHTS
California Consumer Privacy Act of 2018; Effective January 1, 2020:
Information We Collect
The personal information that HealthPair collects, or has collected from users within the last twelve months prior to the time of this disclosure becoming effective. HealthPair collects or has collected the following categories of personal information from its users:
Personal identifiers such as your first name, last name, alias, username, or similar identifier, address, phone numbers, or IP address;
personal information, such as a credit card number;
commercial information, such as purchase activity, transaction data, details about payments to and from you and other details of products and services you have purchased from us;
Internet or other electronic network activity information, including content interaction information, such as content downloads, search history and interaction data on your use of our website and from links in HealthPair emails sent to you;
geolocation data, such as the location of your device or computer;
professional information, for example, data you may provide about your organization as an employer or information about your qualification as a job seeker; and
inference data, such as information about your purchase preferences, feedback and survey responses.
How We Collect Personal Information
HealthPair obtains the categories of personal information listed above from the following sources:
Directly from our Newsletter users or website users when they provide the information to us.
Indirectly from you, as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons, and other tracking technologies.
From third-party service providers under service contracts.
Categories of Personal Information disclosed for HealthPair Business Purpose
The personal information that we disclosed about consumers for a business purpose in the twelve months prior to the effective date of this Disclosure fall into the following categories established by the California Consumer Privacy Act:
identifiers such as your name, email address, third-party information, phone number, or IP address;
personal information, such as a credit card number, for example, if we use a third-party payment processor;
your age, gender, or other protected classifications, for example, if you choose to participate in a survey distributed by HealthPair;
commercial information, such as the details of a service you purchased if a third-party service provider is assisting to provide that service to you;
geolocation data from your IP address;
audio or visual information, for example, if a service provider reviews recordings of customer service phone calls for quality assurance purposes.
Your Rights and Choices
The CCPA provides California residents with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Access to Specific Information and Data Portability:
You have the right to request that HealthPair disclose certain information to you about our collection and use of your personal information over the past twelve (12) months. Once we receive and verify your request, we will disclose to you:
The categories of personal information we collected about you
The categories of sources for the personal information we collected about you
Our business or commercial purpose for collecting that personal information
The specific pieces of personal information we collected about you (also called a data portability request)
Right to Request Access to or Deletion of Personal Information
You may have the right under the California Consumer Privacy Act to request information about the collection of your personal information by HealthPair, or access to or deletion of your personal information. If you wish to do any of these things, please contact us. Depending on your data choices and subject to applicable regulations, certain services may be limited or unavailable.
We may, however, deny your deletion request if retaining the information is necessary for us or our service providers(s) to:
Complete the transaction for which we collected the personal information, provide a service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq. or other legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
No Discrimination Rights
You have the right not to receive discriminatory treatment for the exercise of your rights under the CCPA and HealthPair will not discriminate against any consumer for exercising their rights under the California Consumer Privacy Act.
We offer recruiting services that are delivered to our clients via virtual methods and professional services.
Currency used across the website and for our company are United States Dollars (USD).
You can always reach us via our email at the bottom of this page or simply by visiting our Contact Us page.
Refund policy — there are no refunds when and if services are being rendered.
Delivery policy — we deliver all services professionally and virtually.
Return policy — since we offer a virtual professional service, there are no returns as there is nothing to return.
Cancellation policy — you can cancel our services at anytime. There are no long term contracts.
Business address: 853 N Hoyne Ave Chicago, IL 60622
Payment security — all payments are run directly through Stripe, so payments and payment information is protected and we accept all payment methods and most major credit cards (Mastercard, AmEx, Visa).
Changes to This Notice
HealthPair reserves the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, and when we make changes to this CCPA Policy, we will post the updated notice on the service and update the CCPA Policy effective date in the app. Your continued use of our app and/or the services following the posting of changes constitutes your acceptance of such changes.
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